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FAQs
Lifespace Online prides itself on customer service so if you have any further questions not covered below please contact us, we will be pleased to help.
- Who processes my payment to Lifespace? >
- How secure are my credit card details and payment information? >
- How much will delivery cost? >
- How will my purchases be delivered? >
- How long will it take to receive my order? >
- How do I unsubscribe from the free newsletter? >
- Can I track my order when in transit >
- Does Lifespace ship outside Australia >
Who processes my payment to Lifespace?
At Lifespace we have teamed with the most trusted names in online payments, The Commonwealth Bank's Commweb payment gateway, PayPal and BPay for those not wanting to use cards.
The Commonwealth Bank processes all credit card payments to Lifespace Online, through it's Commweb payment gateway. This system uses world best practice technology to ensure your card transactions are the safest available. We never see your card details.
PayPal is the most used online payment system in the world and trusted by millions for it's secure transfer of funds.
BPay issues an invoice to your email inbox allowing you to fulfill the funds transfer through your own bank branch, internet banking or post office. No card details need to be entered online.
How secure are my credit card details and payment information?
By using the Lifespace online payment system we never see your credit card details because they are entered directly onto the Commonwealth Bank’s and PayPal's secure sites. Only your name and delivery details are forwarded to us to match with your order for despatching.
How much will delivery cost?
The cost varies according to item/s purchased. You can see the delivery charge before you buy anything by entering the delivery postcode in the shopping cart page. This is easily re-calculated as you shop - well before proceeding through the secure checkout process. Click here for more detailed information about delivery. This includes costs, timing, receival expectations and tracking.
How will my purchases be delivered?
Your goods will be shipped to you via Australia Post eParcel. This is a receipted delivery service, so a signature will be required when goods are delivered. If you are not home at the time of delivery, a card will be left detailing the nearest post office your goods can be collected from.
How long will it take to receive my order?
How do I unsubscribe from the free newsletter?
Easy. Click on the link at the top of the newsletter and you will be automatically removed straight away.
Can I track my order when in transit
YES,
A tracking consignment number will be emailed to you when order is dispatched along with your invoice.
You can track the shipping status of your order at www.auspost.com.au/track/.
Does Lifespace ship outside Australia
Unfortunately, we do not ship to any other country outside of Australia.
